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Idaho Medicaid Non-Emergency Medical Transportation Participant Information

Program Information

As a Medicaid eligible participant residing in the state of Idaho, there is a benefit available to you that covers transportation to and from a Medicaid covered medical appointment only when there is no other means of transportation available to you. AMR has partnered with the Idaho Department of Health and Welfare to manage this benefit for you. As Idaho's partner, we will arrange the mode of transportation that best suits your individual needs.

  • Trips can be scheduled as far out as 90 days in advance.
  • Please note that if you require any special equipment for your trip such as a wheelchair, car seat, booster seat, oxygen tank, or any other equipment, it is your responsibility to provide these items. Please inform our Customer Service Representatives (CSR) when scheduling your trip.
  • If you require additional assistance during your trip, please let our CSRs know of your special circumstance.

For all covered Medicaid medical transportation services, call the toll-free number below:

1-877-503-1261
TTY: 1-877-503-1257

Be prepared to give our CSRs the following information when you call to request transportation:

  • Your Medicaid ID number
  • Your name
  • Your home address and ZIP code for the pick-up
  • The name, address, and ZIP code for the health care provider you’ll be seeing

When you call, we’ll ask you several questions in order to identify the most appropriate mode of transportation to fit your individual needs. Please keep in mind, this may include public transit (e.g., bus), or even reimbursement for a friend or family member for their mileage to transport you to and from your appointment. Your driver and the type of vehicle may change depending on availability, but rest assured that AMR only contracts with providers that meet or exceed state of Idaho / AMR credentialing standards. If you have a request for a particular transportation provider, please tell us at the time of your call and we’ll do our best to accommodate your request. You’ll receive a phone call from the transportation company the day before your appointment, to confirm the pick-up information for the next day.

On the day of your appointment, you should be ready 60 minutes before your appointment time, as your transportation provider should arrive within that timeframe.

At the time of drop off, your driver will give you a card containing a phone number you should call when your medical appointment is complete and you’re ready to be brought back home. Please note that your driver has one hour from the time you call to arrive for the return pick-up.

Additional Information

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